Virgin Media Tracking Order Status

After a frustrating round of discussions with several agents who couldn't offer a satisfactory deal, I was on the verge of canceling my broadband service. However, my last interaction changed everything, thanks to an agent named Rohan. Unlike his predecessors, Rohan took the time to thoroughly understand my needs and diligently searched for a deal that not only met my expectations but convinced me to remain a loyal customer. His patience, expertise, and genuine dedication to customer satisfaction were truly remarkable. If you're considering this service, hope you encounter someone as helpful as Rohan!

This is just ridiculous.. I have used Virgin Media's broadband services for a 18 months contract. It all went smooth all the way until the last day. The internet speed is there, there are no issues with the broadband, it never dropped or lagged or any other problems. My concern is in the customer service team. I tried to cancel my contract after the 18 months because they double the price of it after the contract, and I found better deals with Sky and many other companies. When I tried to contact them, I was put in a queue and waited for around 30 minutes to be directed to an agent. After I was connected to someone, (they can see that I want to cancel my contract with them) the agent skipped me and redirected me to a different agent without saying anything, and then the next one did the same and I had to wait for more than two hours, until my patience was gone. Eventually someone got my case and they cancelled my contract. The waiting times are just ridiculous and that's the only reason I wouldn't recommend Virgin Media. The customer service. Good broadband, poor customer service. Shame.

Absolutely delighted with the service provided by the virgin engineer, Tony, who came to our home on 15/3/24! As a first-time customer, we felt lost with the installation process, but the engineer put all my worries to rest with their professionalism and expertise. They efficiently set up our WiFi and TV, and also took the time to explain everything in detail, ensuring we were comfortable with the system. Their friendly demeanor and patience made the experience truly enjoyable. I highly recommend their services to anyone in need of top-notch technical support!

I had a conversation today with FARMAN KHAN of VIRGIN.MEDIA at about 6:20pm , I started off being irate and displeased, FARMAN was pleasant and humble all through the all , showing empathy and consulting his Manager as at when due . I could tell that he was actually empathic , I have no doubts old get all he promised , he went the extra mile . F K should be commended cos I left the call very elated . Bayo

As a decade-long customer of Virgin Media, I'm sharing my honest review based on my experiences. Initially, I was tied into a package that included TV and landline services, which I didn't need. Eventually, I managed to switch to a broadband-only package, and my comments here are based solely on that experience. While the uptime of my broadband service has generally been excellent, I faced significant outages, mostly in the early years, totalling about three months without service. These incidents often required engineer visits, leaving me without internet for up to two weeks until resolved. My primary reason for leaving Virgin Media is the cost. Over the years, several new competitors have emerged, offering faster speeds at around half (at some points a third) of the price I was paying. It wasn't until last October that one such competitor extended their service to my area. I switched immediately and am now enjoying superior service at a much lower cost. Yearly negotiations with customer support to reduce my bill were exhausting. Furthermore, attempting to contact customer service often meant being stuck in a queue for over 30 minutes, forcing me to end calls due to life commitments like work and school runs. Despite a generally reliable service in the latter years, I cannot overlook the fact that Virgin Media maintained what felt like a monopoly on high-speed internet in my area for a long time, charging exorbitant rates. The final straw was my attempt to cancel the service. It took several months and countless hours on the phone or via chat to finalize the cancellation, during which I was still being charged ~£60 per month for a service I no longer used. Only after I threatened to contact the financial ombudsman did they process my cancellation (today). Virgin Media appears competitively priced for new customers, but from my experience, they soon attempt to increase rates as soon as the contract renews or the limited introductory period ends. My recommendation to Virgin Media is to overhaul their contracts and cancellation policies to a more flexible, cancel-anytime format. The market has become highly competitive with alternatives like Giganet, Grain, and City Fibre expanding rapidly. Ignoring this shift could be perilous as I suspect cancellations are surging in areas where these competitors are available. I rate Virgin Media 2 stars. The service was reliable overall, but the high costs, challenging cancellation process, and lengthy wait times significantly marred my experience. I cannot comment on the competitiveness of their mixed media packages as, like many people today, I mainly subscribe to a variety of internet streaming services.