stellarfi.com Tracking Order Status

I started Jan 2024. They started upgrading around July/Aug 2024 and as of 1/30/2025, they're still down. When it's in business, It's totally worth it but not at the moment and to be honest it's a bit frustrating because they've been unavailable and useless for the past 6 months due to an apparent "upgrade" to their rewards and payment program, basically the entire point of their service. So after 7 months of having incredible service and outcome with them, they effectively shut down with no timeframe on returning set. They said we're upgrading our banking partners and will be gone for a short while, giving the impression out would be maybe a month at the most. No info or inkling this would be a long term issue as it's turned out to be. There was no notice that this upgrade would basically end service because I would have gone somewhere else already because I've just been waiting like a dummy. I need my credit repaired and sitting around this long waiting for their program upgrade with no contact from them about a status makes me the idiot. Plus their app has been removed from the play store so as of right now this is a failure and such a terrible loss.

Great.. Service

I had a brief moment of absent mindedness and reached out for support. A quick response led me to see the issue was on my inability to properly understand my payment history and after support broke it down for me very nicely and quickly I realized my mistake. I appreciate the quick response and professionalism. I know it must have been difficult not making fun of me for the very bad brain fart I had and I appreciate refraining, plus making me feel valued and taking the time to explain what I really should have noticed on my own. For that thank you very much. Besides that, my credit score has gone up about 90 points in just under 8 months. The best part, no sweat or anxiety and it feels really good seeing that go up instead of down like it has been for years!

The email help was very helpful, but the chat line is terrible

The last representative was a lot of help.