OpticsPlanet Tracking Order Status

The company had great pricing for some climbing gear, cheaper (at the time) than other competitors; too good of a deal to pass up. So I placed an order. I got plenty of email confirmations. My items came in today, all is fine.

I emailed about CFU10.5-7.62X39HBAR-10FGS. The factory website shows its a complete 7.62x39 upper including a BCG. I received a reply from their technical department by email two weeks ago saying this information was correct and the website would be changed soon. Its wasnt corrected so yesterday I purchased it anyway with a note asking to make sure. Nope, now they say the bcg and charging handle is not included. So I went to another seller and got a better deal on the same parts from the same manufacture anyway. The other seller didn't have a problem figuring out what to include. Total waste of time because they cant get basic info straight. Not using them anymore.

Lots of negative reviews. I ordered a fishing rod- delivered in 4 days in a rod box. Received a good price. All good for me

Initially my order was cancelled without notice, and an item wasn't actually in stock that I had ordered when it said it was on their website. Called to figure out what the issue was and it was flagged due to having different billing and mailing addresses. The manager Kyle dropped the price of my order as much as they could and added a different version off the back ordered item to fill the gap until the other item came back in stock. Was a slightly bothersome process, but they still did the right thing and compensated me for the mistake and my troubles.

Ordered twice recently from optics planet, totally satisfied.