National Tire & Battery Tracking Order Status

In Bel Air, MD I have went to get 2 new tires and after waiting for 1 hr, I was told the rim broke during the repair. They voluntarily had replaced both of my wheels at no cost! I was very impressed by that. Very honest bunch of employees work in that store. They place high value on keeping their customer base happy so that they return.

Great a keeping appointment times and getting the job done in a timely manner. Great customer service and very polite employees. Store in Dunbar WV is great.

Terrance Green at the Webster Texas location gave us outstanding service on out Silverado truck….. he was more than courteous and patient and very thorough. I would like for his boss, Robert Louis, to be notified of my experience as I asked for his name because I wanted to be sure Terrance gets recognition for his amazing work with us. Sincerely, Beverly and Peter Steckler

I’m totally shocked about this issue. I set up two oil changes a week ago for my car, and my wife car as well. I never had an issue with this company before until now. They told me to drop my car off early in the morning or Thursday night since the appointment was for Friday so I dropped it off Thursday night. They said once they complete my oil change, I can pick up my car around lunch time, and then leave my wife car so that both of them will be done by closing time. I called them several times asking for my car when I noticed that it was getting closer to they’re closing time. I was told that it’s still in the air. Everyone knows that an oil change doesn’t take long. He said he’ll call me when it’s finished. I never received a call from them, neither did my wife car ever made it to they’re shop. We were supposed to be headed out of town that Friday night, and had to cancel everything because of they’re poor services. This is very very very unprofessional, when you have already set up an appointment a week in advance. They also keep calling me using someone else number when they have one of my cars thinking it’s me. I have spoken to them about putting the correct phone number of mines into they’re system. They’re always pretending to correct it while I’m standing in front of them, but it’s still the same problem. They’re been changing my number in they’re system for 2 years now, and haven’t changed it yet.

I took my car to NTB on Howe Ave in Cuyahoga Falls, Ohio for a oil change. I had a quote and time/date scheduled with NTB via their on line site. I arrived at location and the scheduler at front office would not honor their quote. He insisted on charging me a additional three dollars for shop rags etc. 8/24/21 at 3 pm. I was going to get a quote for tires and alignment as long I was there. Their scheduler was not a nice person. I left without the oil change. It’s not the 3 dollars. How can you trust a company like this?