National Tire & Battery – Cashback, Rebates & Rewards

Obtained an inspection of my AC for my truck. Was provided input on the repair and costs. I agreed to the repair and took the vehicle home. Noticed the next day that the AC was not working and that the outside breeze was cooler than my AC. Brought the vehicle back only to be told that they basically missed $600 in cost and they wouldn't charge me for the recharge of the coolant. I can't fathom how something this incomplete and this expensive could have passed inspection. Then zero real concern that they made that big of a mistake. NTB should have eaten the cost of installation of parts because they failed to perform on the first engagement. I can't trust people like that and won't ever be back, I see zero advantage to using them.

BUYER BEWARE!! This store is absolute TRASH when it comes to customer service! I barely made it to the store after suffering a blow out on the highway and refilling the tire with just enough air to get it replaced. The store closed at 4pm and I made it in around 3:52pm. When I arrived they had already put up the gates around the store, closed down almost all of the bays, and turned off the registers! I waited in the lobby for the manager, who was on the phone until 4:01pm. Two of the crew passed me up in the lobby several times after finishing a wiper replacement and check on another vehicle, and did not say a word to me or ask if I needed any help. When he finally came out, I explained to him my issue and he didn't even bother to do a courtesy check on my vehicle, he told me that he could not help me because on Sundays they are short staffed and have short hours, so he lets the crew clean up at 3:45, they turn off all machines, and he couldn't help me. He even admitted that he saw me when I pulled up on the cameras. The manager then re-emphasized that he couldn't do anything to help me and asked me to come back in the morning. While he was saying this, three of his employees walked to the front registers and clocked out right there in front of me! The manager then stated, "See, yeah, my guys are already clocked out so if you come back tomorrow we can take a look at it." I was FURIOUS because I literally barely made it there, but now I had no choice but to leave. Thankfully, I live in the area and made it into my driveway right before the tire went completely flat again. I contacted corporate, who said that they talked to the GM who would talk to the associate about this; then asked me to bring it back in today. HELL NO! This basically means that they don't take accountability for how they mistreat their customers! I purchased an entire new set of tires from Discount Tire and would have purchased them from NTB had I not been mistreated in my time of need. I definitely won't be back there again and urge you to STAY AWAY FROM THIS PLACE! Again, BUYER BEWARE! DO NOT GIVE YOUR BUSINESS TO NTB CYPRESS! They do not care about their customers, they are more concerned about clocking out on time!

In Bel Air, MD I have went to get 2 new tires and after waiting for 1 hr, I was told the rim broke during the repair. They voluntarily had replaced both of my wheels at no cost! I was very impressed by that. Very honest bunch of employees work in that store. They place high value on keeping their customer base happy so that they return.

Great a keeping appointment times and getting the job done in a timely manner. Great customer service and very polite employees. Store in Dunbar WV is great.

Terrance Green at the Webster Texas location gave us outstanding service on out Silverado truck….. he was more than courteous and patient and very thorough. I would like for his boss, Robert Louis, to be notified of my experience as I asked for his name because I wanted to be sure Terrance gets recognition for his amazing work with us. Sincerely, Beverly and Peter Steckler