Magellans Tracking Order Status

Very disappointing and frustrating experience. Website shows a multiple pack of briefs. I purchase 2 packs and only 2 individual items were delivered. Confused at first. Turns out the product display is misleading and a deceptive business practice. Previously I have had good experiences with this company. Last time I purchase from them

I bought a purse from the company. When I received it, I thought it looked small, then measured it. It Measures 8" x 9"! Supposed to be 9.5 x 10.25 inches. I am very unhappy due to other reviews and all the bad experiences with returns. I will take this as a very expensive lesson and do no further business with this company. They misrepresented their product and I have no faith that any replacement product will work either. Never again!

Product was delivered in 5 days. Products (shirt, pants, wallet) are great quality. Had no issues with Magellan's. Was wary because of the bad reviews, but our order was fine. I docked my review 1 star because we did not get any emails to confirm the order or shipping status. I had to check the website myself and call customer service. But bottom line, we are satisfied customers.

Two bad experiences. I'm definitely done with Magellans. Ordered a "Hobo" bag for travel. Website gave dimensions of 14x9x4; what arrived was 11x9x4, so had to return it. To avoid delay, I ordered a much larger bag. I placed the order 16 days before our trip. With only a few days to go, I contacted Magellans. "We'll ship it tomorrow, but it wouldn't get to you before you leave." I suggested that since they had allowed the order sit for 11 days before processing, they ought to express ship it to help their customer. Outcome: they refused to refund the shipping on the mis-advertised item, and, no, they wouldn't upgrade the shipping. Just a shoddy experience. Definitely done with Magellans.

So this is the second time I ordered from this company of late for an upcoming trip and the items I ordered were in stock according to their site. It took the better part of two weeks to process and then I find out the main item I ordered was back ordered and will not likely get here before my trip. The other interesting thing is that they charge the full shipping up front even though what I a getting is a luggage tag in this shipment and what I am not getting are two larger gel seat cushions. I am told that is how Magellan's does things. If I go onto the site now it will show that the item I ordered as was told is backordered is still available. So apparently Magellan's business model is not to tell people that items are back ordered. This is a travel company - people buy these items for a trip. They can't wait for months. The phone rep was very nice but the online responses were on the order of "have patience since it is Covid" - well this isn't a matter of patience when you need an item for a trip. I even asked if they could do expedited shipping of the item but they don't do that. Not the same experience I used to have with this company.