Knees Home & Electrical Tracking Order Status

I was a little concerned when I read the reviews on Trustpilot on this Company. However, I purchased a Dishwasher from them online, I had input an incorrect email address, and did not receive a confirmation of the order. I phoned them, and it was resolved straight away, the Dishwasher was sent out that day for delivery and was delivered in days ( With the Easter weekend in the way). Could not fault this Company and I am baffled at the bad reviews that they have been receiving.

I had read some of the negative reviews and all I can say is my experience was faultless. A great price, the product had a 12-14 week delay but arrived in under 4 weeks. Their customer service team kept me updated throughout the whole process. Could not have been a better, smoother experience. Faultless

Pro: New induction hob, price good, item arrived in good order. Con: Ordered as "next day delivery" as was needed urgently to replace broken unit, only company offering such. Turns out while I can book next day delivery, they cant honour it as its not in stock and arrived a week later. Then we have one of those amazing couriers who think that 6am on a Saturday is an acceptable delivery slot, first phone calls at 05.39? Whole family woken up by hammering on the door just after 06:10. G r e a t.

I bought an AEG Induction cooker from them because it was the cheapest than anywhere else. I knew Knees wasn't a superstore business, so I wasn't sure what to expect other than I knew I may not get next-day delivery like some of the bigger stores. It was delivered about ten days later. I was able to use my microwave combi oven and single induction hob; it tied us through well. Because of the bad reviews here (which I found after buying), I got nervous, so I called Knees about three times during my waiting period. I found them helpful with all my questions. My cooker arrived; they used 3rd-party delivery but was good. My cooker is in perfect condition, and I'm super pleased with it. I give them 4-stars only because the waiting period isn't mentioned on their website, and their email after payment is very basic, something like, "ty for your order, we will let you know when it's in our warehouse and the delivery date". I will use them again if what I want is cheaper than anywhere else.

Ordered a freezer showing in stock. It wasn’t in stock and I had to ask for a refund. It was just under a week after paying that I had my money back.