Fortnum & Mason Tracking Order Status

Products always good, service very poor. Pay extra for specified delivery and try to deliver early, contact them and they delivery again on the wrong day. Message them, standard sorry no f@ck5 given!

I’m surprised by the number of negative reviews here. I order monthly and have never had any issues, and the service and products have always been first class. I particularly love their Christmas biscuits with cranberry, white chocolate and oats. I bought lots as gifts and they went down a storm! I always do standard delivery and have never had any problems and everything has arrived on time, unlike many other stores these days.

I can't believe the number of negative reviews for such a lovely old-fashioned store. Even the Queen used to shop here. I've got so many great memories of this place. A wonderful experience!

Love online shopping with F&M, great customer service and always delivered on time. I send the mini hampers as gifts.

Amazing products that make great gifts. Deliveries have always been received quickly. However I received a hamper as a gift last year and there was no gift card - had to guess who it was from. Annoying but these things happen. I just sent one to a friend for her birthday and again NO gift card. How can you send these things as gifts when the recipient has no idea who it’s from?! Won’t be ordering gifts from here again considering the price when they can’t even include the gift card.