Dock & Bay Tracking Order Status

My order dispatch was slightly delayed and I needed my towels in time for my holidays. It just took one email to customer service and the fantastic Avry got it sorted! The towels are lovely too. Well done Dock & Bay really great customer support 👏👏

I have not bought anything from this company before, but the reviews were good so I went ahead with my purchase. I had a query, something didn’t feel right so I sent a message, asking for advice. The response was quick, polite & helpful. Demi had so much patience with me. Every time I messaged her, she replied in a way that made me feel like a valued customer even though I’d only bought a small thing. Based on my experience with Demi, I would happily recommend Dock & Bay to everyone.

Ich habe am Donnerstag meine Bestellung erhalten. Schon beim Auspacken gab es Verfärbungen am Poncho, sodass ich ihn retournieren möchte. Ich habe versucht, eine Retoure durchzuführen aber in meinem Kundenkonto wird meine Bestellung nicht gefunden und der Kundenservice meldet sich nicht zurück. Edit: Inzwischen habe ich den Kundenservice erreicht, es gab wohl ein Problem bei dem Kontaktformular. Ich habe das Beschädigte Produkt erstattet bekommen. Vorsicht: Falls man etwas retournieren möchte, muss man den Rückversand nach Polen (derzeit ca 15€) selber zahlen.

Lovely towels bought for motorhome as light. Friends recommended & love them! Like other reviewer though, I was disappointed that the 10% new customer discount which took £50 to £45 was cancelled out by the postage being applied to discounted price!

Made a decision to buy 2 beach towels with the 10% discount. All in basket, discount applied, to find that order has to be over £50 for free shipping! So basically discount wiped out by the £4 shipping. So will not be purchasing. You lured me in and lost me in one fail swoop. Give the discount and free shipping for first order, that makes more sense to me and I am sure others. Thank you, I have been refunded for the shipping. Great customer service.