ButcherBox Tracking Order Status

I've received one box and expecting another soon. The quality of the food was excellent. The only complaint I have is the chicken breasts are packaged with 2 servings, I wish they'd package them in singles for 1 person. I will review again when I receive another box but expect it to be as good as the first. . I would love to see bay scallops on the list.

I have been using butcherbox for quite a few years. I had a few issues with a couple orders. I called them and they took care of it . Credited my account and replaced a whole order. Customer service was awesome. I would recommend this company. The meat is awesome!

Terrible customer service and an inability to resolve a delivery that wasn’t marked delivered. An outrageous ask to pay for half of a replacement box following a reply from a supervisor 2 days later. I switched to Good Chop!

The chicken breasts pack had holes in it and leaked in my refrigerator. I tried to contact them and they did not call back. I tried to email them and they didn’t respond. ********Update 4/25********* Updated from a 1 to a 4. The company did finally contact me after several days of me trying to contact them and they credited my last order to compensate for the leaked product in my refrig. The product had leaked in the cracks of all refrig shelves and my Samsung refrig is difficult to take apart. They acknowledged that the items could have holes in the frozen packs and to defrost them in a bowl. They said they are working on the problem. The steak is phenomenal….Seriously phenomenal! Frozen Breaded Chicken Tendors are also phenomenal! Both are probably the best I have ever had.

We've found the ordering and delivery experience to be excellent, and we were extremely happy to be existing BB customers during the pandemic. But over time, the quality of the steaks went downhill significantly, and the chicken pieces and whole chicken are just plain tough. Also, they source their beef from Australia. I found many farms in the US that offer grass-fed, humanely raised beef w/o antibiotics using regenerative farming techniques. I'd rather support our farmers here than those in Australia. That's just me. Interestingly, the fish and seafood are great, and we enjoy using the fully cooked pot roast to make BBQ pulled beef sandwiches.