Wind & Weather – Cashback, Rebates & Rewards

their customer service is really great. however, some of their products are not so great. I bought a solar balancer that refuses to spin even though it is in full sun. they gave me a second one with the same problem. then gave me a full refund. how great is that?

I bought a product for $20 that was defective or just "bad" and did not want to go through the trouble of returning it, so I called and just vented. Without asking they processed a refund, no questions asked. Now THAT is real Customer Service! I would not hesitate to recommend this Company and will gladly do business with them again.

Their website never stated the item was out of stock. Of course after I placed my order I was informed it was not in stock but they expected it in two weeks. Two weeks became three weeks then four weeks then five weeks, I think you get the story. Finally after six weeks I request a refund. They offer an exchange for another item at first and then just stopped responding. Thank goodness for PayPal. I filed a claim with them and then received my refund.

I put and order in at the end of November for 2 items. I received one of the items that was broken. I called them and a replacement was sent out.. I just recieved that replacement today and I have to say that for the money charged, the Antiqued Metal Hanging Solar Light - Scalloped is pretty cheap looking. This one is not broken, but hangs crooked...cheap China imports! I was going to give as a gift, but changed my mind about that because I would be embarrassed to give this out. I still haven't received the second item well over 2 weeks after placing the order. I have emailed twice with no response, I have called 3 times now and was given a song and a dance about why I don't have it yet. Today the person I talked to said she had to talk to her supervisor and the supervisor will call me back. It was supposed to be in stock after the first phone call and the second phone call... WTH is going on here?? I am right now waiting for my $39.95 Holiday Glass and Metal Snowman Mobile that I was also going to send out as a gift for Christmas, but it's too late now!! I will never order from this company again. I really liked the things I saw in the catalog, but pictures are deceiving.

We purchased a rain gauge for $150 and the ball lost it's red color in the first 6 months. We just had over an inch of rain but the ball didn't float in the water so when I went to pull up the ball it suctioned to the vial and the vial dropped and broke. So we called Wind & Weather and they want $20 for the ball & $20 for the vial plus shipping to replace these parts. The rain gauge wasn't worth the price and now we will look for another store to be buying our outdoor items. So disappointed that they would charge us to replace the vial & ball. We have been good customers for many years and purchased many items.