Poly & bark – Cashback, Rebates & Rewards

This company does not stand behind their products. Several years ago I bought two beautiful genuine leather daybeds from them but one was defective. I notified P&B. They were responsive but their remedy was worthless. I let it go. I am starting an office renovation and reached out to Poly&Bark last week about ordering another of the same daybed. My email was written with care and I did receive a prompt reply. On face value the reply is professional but instead of addressing my concerns or answering my questions I was sent cut & paste instructions on how to place an online order. I found the reply offensive. I would not recommend this company.

They failed to my deliver twice with the same excuse that the driver had an emergency. I cancelled my purchase and they still refused to refund for white gloving delivery that I never received. Stay away from Poly and Bark and AM Trucking.

I ordered two wishbone chairs indicated as in stock items. My order was acknowledged right away and I was given a reasonable time for delivery within a ten day window but with "no guarantee" which left me a little worried. However, the chairs were packaged and shipped promptly and arrived five days before the earliest day of the delivery window in perfect condition. Everything about the appearance including the (walnut) finish was an exact match to how the chairs were shown and described on their web site.

Have purchased many things from P&B and am very happy with the outcomes.. We get a lot of compliments for the pieces (e.g. our leather couch) that we have purchased.. They were shipped swiftly and in great shape.

great company.