Poly & bark Tracking Order Status

This company does not stand behind their products. Several years ago I bought two beautiful genuine leather daybeds from them but one was defective. I notified P&B. They were responsive but their remedy was worthless. I let it go. I am starting an office renovation and reached out to Poly&Bark last week about ordering another of the same daybed. My email was written with care and I did receive a prompt reply. On face value the reply is professional but instead of addressing my concerns or answering my questions I was sent cut & paste instructions on how to place an online order. I found the reply offensive. I would not recommend this company.

The poly and bark website showed a picture of a black Weave chair and a price of $149 dollars which was a $30 discount. I tried to order four black chairs, but the price was the original, $179. I sent a copy of the website chair and prices to Gayle at customer service. She was very friendly but after 3 attempts insisted that the $149 price was only for white chairs. It seems a lawyer runs their customer service.

We ordered two chairs from Poly&Bark. The chairs were shipped out in the time frame they estimated. Unfortunately, the shipping company they use is fragilpak. We had a delivery scheduled, but they did not call or show up with the product. We waited an additional week for them to deliver, while the product sat in a depot in our city. We tried to will call, having made an appointment to do so. When we showed up, they could not find our order and were not helpful. We called Poly&Bark letting them know of our frustrations and that if we didn't receive the product by the end of the third week, we would be canceling the order and would like a refund. Customer service was unable to get the delivery scheduled in the time frame requested so we canceled the order. We are now in the 7-10 period of waiting to receive a refund. We ordered a sofa from Poly&Bark two years ago and are happy with the product. The reason for the negative review is that Poly&Bark is well aware of the terrible service and unreliability from fragilpak (see reviews online), yet they continue to use them. I would recommend asking who the shipping company will be prior to ordering. If it is fragilpak, order at your own risk. We will not be placing another order with Poly&Bark until they choose to partner with a shipping company who can perform.

I ordered two wishbone chairs indicated as in stock items. My order was acknowledged right away and I was given a reasonable time for delivery within a ten day window but with "no guarantee" which left me a little worried. However, the chairs were packaged and shipped promptly and arrived five days before the earliest day of the delivery window in perfect condition. Everything about the appearance including the (walnut) finish was an exact match to how the chairs were shown and described on their web site.

Have purchased many things from P&B and am very happy with the outcomes.. We get a lot of compliments for the pieces (e.g. our leather couch) that we have purchased.. They were shipped swiftly and in great shape.