McGee & Co – Cashback, Rebates & Rewards

Absolutely love the McGee & Co. collection 💕 It’s like simple country mixed with modern which is so my cup of tea! All I can say is the quality is FABULOUS ❤️ I highly recommend McGee & Co.

I would like to give this 3.5 stars. My challenge with McGee is alignment of brand, service and values. They're pitched (and priced) as high end, and so far yes, their products have been good. However I don't feel the service or policies align with this point in the market. Buying full price items, only for them to go on sale days later, with no willingness to offer a price adjustment (and no advertisement of upcoming sale); extremely expensive shipping; and by all accounts returns are very tricky as well. I'd love to love this brand, but they need to align to their price point, in every part of their business.

I got this beautiful display cabinet four months ago. It sits in my office. One day morning I noticed one of glass door panels is cracked. Some glass chips shattered on the floor. I couldn’t believe why it break in less than half year, it is a pricey furniture. I wrote a review. McGee & Co responded me. They offered me to return it although it’s passed the return time frame. I told them I rather find a local glass repair company to fix the panel, McGee can reimburse me the cost. Kianna assisted me with the inquiry. They approved my request. So after all, I am okay with McGee &Co service. Now just keep my fingers crossed

I do have mixed feelings about the company as there certainly are areas where they can improve. As you will see in a lot of reviews, they have a terrible shipping and return policy. They do not offer free shipping beyond a certain amount, multiple shipping options, or free shipping codes leaving shipping costs to be expensive on top of the actual product (which are expensive on their own). Secondly, it looks like their return policy makes returns nearly impossible for most products. It would be nice to know that they stand by their product enough to offer a fair return policy like most modern companies. Note that you cannot cancel or edit an order on your own, so you would have to contact them immediately for any changes. I recommend calling (to get actual assistance) and emailing (to have a record of the issue). I had an issue with the shipping address on my recent order and needed it changed. I emailed immediately after placing the order and called when they opened. I was told over the phone that they were working on it, only to get an email from Kiana later that day that it was too late to change anything. She was not helpful. However, I called because it was still an issue, and Mariesa was extremely helpful. She fixed my shipping issue with no issue, turning my experience around. I wanted to leave a good review for her, seeing as she made sure I didn't waste my money or end up having a bad experience with the company. So, with customer service, I will say it depends on who you get (over the phone or over email). I do wish they held all their employees to the standard Mariesa displayed, as she actually seemed to care about positively representing the company and the customer.

I contacted customer service about a furniture item purchased. I received a prompt response and my request was handled immediately. I wouldn't hesitate from buying from this company again.