Yubico Tracking Order Status

My first Yubikey is 9 years old and still works My 2nd is 8 years old and still works My 3rd and 4th are much newer but with newer features as well. Overall, pretty happy with the company. If there's only 1 complaint its more about the software implementation of windows and other companies allowing you to use 2FA. They suck and some websites can be a bit janky to use with Yubikeys. But not Yubico's problem, pretty sure this would be a problem with any other physical 2FA

Bought two C NFC keys a number of months ago . USB C never a problem . NFC after a lot of attempts did initially work with my iPhones , but more recently after changing my Apple ID p/w , neither of my iPhones could detect them . I had to use my iPad to delete the keys in order to use normal 2FA to confirm the new Apple p/w on my ( Lightning ) iPhone . After a lot of correspondence with the company they have now sent out two replacement keys under the warranty . 1st attempt to register one was refused by the iPhone which said ' you cannot use this security key ' . Second attempt and it DID register the new key ...it's not very reassuring . The same happened with the second replacement key , but after more attempts was recognised by my iPhones . Both were activated by plugging them into an iPad before using ( you have to do this to activate the keys ) . Ideally would buy their USB C / Lightning keys , but they are extremely expensive . I do feel Yubikeys are a very good way to secure an Apple account but without using a password app. to generate a QR code they have limited uses ; eg. PayPal UK won't register them without a QR code . The C NFC keys are their cheapest but can't be used with the Yubico authenticator app . The 5 C NFC series can . If you need to check the authenticity of a Yubikey , you do need the Yubikey app to do so . Wish they had more uses , but banks and other online companies are using biometric passkeys instead .

Bought two C NFC keys a number of months ago . USB C not a problem . NFC after a lot of attempts did initially work with my iPhones , but more recently after changing my Apple ID p/w neither of my iPhones could detect them ; I had to use my iPad to delete the keys in order to use normal 2FA to confirm the new Apple p/w on my ( Lightning ) iPhone . After a lot of correspondence with the company they have now sent out two replacement keys under the warranty . 1st attempt to register one was refused by the iPhone which said ' you cannot use this security key ' . Second attempt and it DID register the new key ...it's not very reassuring . Ideally would buy their USB C / Lightning keys , but they are extremely expensive . I do feel Yubikeys are a very good way to secure an Apple account but without using a password app. to generate a QR code they have limited uses ; eg. PayPal UK won't register them without a QR code . The C NFC keys are their cheapest but can't be used with the Yubico authenticator app . The 5 C NFC series can . If you need to check the authenticity of a Yubikey , you do need the Yubikey app to do so . Wish they had more uses , but banks and other online companies are using biometric passkeys instead .

Not impressed with customer service or dispatch speed. I was told that an order I placed 3 days ago had only just "reached their system" yesterday. Bad fulfillment processes that are in dire need of modernization. It's 2024, you should be dealing with orders on the day they're received, not 72 hours later.

They had to update their keys - so older ones now need replacing since there is no way to update them . Postage fees are very high and their cheapest and most user - friendly USB C NFC keys work if you insert the USB C into a device but don't register the key if using NFC - recent iPhones don't detect them . As one reviewer stated , there's a real risk of being locked out of your account if the technology fails just when you need it - if you need to verify an account using an NFC key . Online customer services have been helpful - though expect an unspecified delay , but have failed to respond to my questions about their NFC not working with NFC enabled iPhones . They have endless online articles and videos which go into ridiculously complicated depths , but all an average user wants is something which does what it says on the tin ( even that with this isn't exactly clear ) . I have tried everything their videos have suggested , but cannot get my iPhones to detect their NFC keys . An expensive headache . This may be a serious problem if you don't have a USB C type iPhone - even if your iPhone has NFC capability . IMO . Am writing this review because they haven't responded to this concern . It can remain here until they do .