W Concept Tracking Order Status

Beware - do not purchase. Receieved a faulty item, opened 2 tickets and they have not been responding at all! Now I'm stuck with a broken item that I spent over £300 on!!!

If I could give them zero stars I would. Unable to return or even exchange items purchased as Christmas gifts. Ridiculous exchange policy for holidays purchase. Do not purchase from this website.

4.5 stars for shopping experience and customer service DESPITE the fact that the item I ordered didn't work out. I loved the look of a pair of shoes, and loved the price. They came in reasonable timeframe and were as described. However, they were impossibly narrow - coming from someone with narrow feet. I feel that there are different norms and standards around the sizing that need to be taken into consideration. When I saw the original shipping information said it was being shipped from Korea, I had already written it off in my mind that I would have to take the loss if they didn't work for me. I was very impressed to see that the returns info is pleasantly straightforward. A quick trip to UPS to drop-off and it was done! The refund was prompt - I have no complaints. Kudos for the customer service, W Concept - thank you

They do not offer free refunds which can be troublesome, thus the four stars. But they do honour defective returns, and are very fast with the refund process. Love the quality and the styles that they carry.

I love the style of W Concept. However, they do not offer a free return policy.