Walk-In Lab Tracking Order Status

Easy to use and affordable. Can't say thank you enough!

I like the freedom of being able to order blood work tests without a doctor's order. Truth is that I am using my doctors order to purchase tests directly from Walk in lab to be cost effective. Customer service at Walk in Lab has always been five star to me. I like the technicians at Quest Lab. My test results for the past two draws in a week have me questioning whether or not to use Walk in lab again. This past week I had to purchase another CBC with diff/platelet count as Quest Lab a partner of Walk in lab stated on my results that a platelet test was not performed but a platelet estimate was given due to clumping. Errors happen so I repeated the test. First test completed on 03/29/2024 ( no platelet count performed after I purchased the test in Dec of 2023) second test CBC with diff/platelet purchased on 04/03/2024 performed on 04/05/2024. Results for the CBC with Diff/platelet count arrived on 04/06/2024 - no CBC included and once again platelet test not performed an estimate was given due to clumping. In the past three years my platelets have been low not reaching 200 as matter of fact many times under 100 not only on Quest but at the hospital as well. Monday morning early I see my internal and then my neurologist and I have zero platelet counts to give to my doctors.

Walkin Labs has great products and great customer service. There was a miscommunication with the addresses and they promptly sent a new kit to the updated address at no extra charge. Very grateful for good customer service! Also quick turnaround with the lab information

It's impossible to get an email response out of this company (using the contact form on their website), though they don't seem to have a problem getting on here to respond to reviews. I'll be trying DirectLabs next time.

They rectified the issue that I had I just wish they had done it sooner. Their services are good otherwise.