VetRxDirect Tracking Order Status

I tried them for the first time and got very fast service. I ordered on a Thursday in NJ and mailed them the prescription in Friday. On Monday I received an email stating my order was shipped. I received it on Thursday. Only took one week total. That’s fast and great service.

Eventually got our pet's medication but they make it as annoying and painful as possible. Even LIED and said my Vet's office refused to verify the Rx. THEN, they will SPAM you endlessly with surveys and BS that you didn't sign up for. Good Luck getting them to stop. A REALLY super annoying company.

First they put a hold on my credit card and then never contacted my doctor for verification of the prescription even though the vet is staffed 24x7. Then I offered it to send them a fax or scan of the prescription and they said no I would have to mail it so they wanted my dog to go without medication for like 2 weeks while I literally mailed them the prescription. Finally was able to get my vet to call in the prescription got the notice that the order had been shipped. However it's been 2 days that it says the order has been shipped and it's not been shipped--all they do is create a f*ing label and it's just sitting there at their warehouse still. it's really making me angry that my dog is waiting and waiting for her medication. I will not use these people again

I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentionally mixed up the prescriptions for our 3 dogs - he was super helpful and patient on the phone as we talked through it all. A few minutes after our call, I got an email that he had already spoken with our vet and had all of the authorizations needed. Service that's both efficient *and* personal is a hard thing to find these days! I cannot recommend them highly enough. :-)

I miscalculated the auto delivery of my dogs Pain Plus. When checking I found it wasn't due for another 2 weeks. I contacted Vet Rx Direct and explained my dilemma and the employee said she would send the order right out. I received it two days later and Sammy was without his meds one day only. THANK YOU!!!! VET RX DIRECT!! GREAT CUSTOMER SERVICE!!!! Patricia