VAVA Tracking Order Status

Disappointed Disappointed. Baby monitor camera worked well for 7 months. Unfortunately it was 2 weeks after 12 month warranty as it wasn't used initially. Contacted Vava as I couldn't find a replacement camera in the UK, who replied quickly but suggested I look for an online seller. They were unable to ship products to the UK.

Purchased a baby monitor and waited until our baby was 4 months old until we used it (he was always in the same room until then) used it for a week and then had “poor connection”. The only time it worked was when we were next to the camera! Got in touch with the company to be told we couldn’t get a refund, asked to speak to a manager and got put through to an answer machine. Complete waste of my time trying to sort it out and haven’t gotten anywhere with it. Terrible customer service considering it wasn’t a cheap product and is also used for something so important. Updated: the company has been in touch and offered a new monitor and have been very apologetic. Am hoping this one will work because we liked everything else about it.

Do not buy from VAVA. I placed an order 2 weeks ago for a $2,800 projector. My account was charged and order accepted. The reps are nice but crm is horrible. Save your time and buy from a reputable brand. After waiting for multiple weeks they finally shipped the projector which has been absolutely fantastic. This is a great deal and a great device but the runaround and lack of information on the order itself was not appreciated.

Purchased a VAVA Home Cam system with 2 wireless cameras back in January 2019, received in Dec 2019 and finally had a chance to install in my Florida condo in Mar 2020. System advertised a 1 yr battery life on the wireless cameras which after 60 days have now died. Given I live in Toronto and with current COVID-19 travel restrictions between Canada and the US, I am unable to get back down to my unit to change my cameras from wireless installation to now having to plug into an electrical outlet to keep a constant charge. I have reached out to the VAVA customer team numerous times expressing my disappointment in their lack of delivering what their product offering stated clearing on Indiegogo that this wireless cameras have a 1 yr battery life. They have now informed me they will NOT honour a replacement for this underperforming cameras as they do not have replacement parts and can only offer me a $129US partial refund (I invested $334US). Just not acceptable as I would NOT recommend this product to anyone looking for a wireless camera system and remotely away from where the system is to have the system run effectively. Now looking @ a replacement system that delivers on a wireless solution to meet my needs.

Received my Vava short distance 4K Laser Projector, and it works really great with low noise and great picture quality. I like to watch great movies in the evening now even more. No Issues here since multiple months of usage.