To The Moon Mobile Tracking Order Status

best app and best supports

Increasingly convinced that the wheels have come off the TTM offering. Bank transfers have been unavailable for some time. Also had conflicting advice from their support. On 02/07/22 I asked "Can I set up direct debits with my account" and got the response "Absolutely. You can use your TTM finance account as you would a regular banking account". I've since had council tax bills not paid, and when I queried this again last month, was told that Direct debits were not supported. Now, the only way to top up my account is to pay the £1 charge. If you make 1 top up, then I suppose £1 is not too much of a charge, but the SIM is no longer free. You are paying for it. TTM need to get their messaging correct. They're clearly hitting technical issues right now but I'm not sure how much I can trust my money with them. I'm cautiously going to continue...

I will stress, this review is for the mobile side only, which has been faultless. The signal is strong, data speeds very fast, and I don't suffer with any drop outs. The initial switchover was simple, and i brought my number over with me easily too. As a mobile company i would definitely recommend.

This network looked great on paper, with a well presented website and good looking app. The offer seemed too good to be true…. It was. Where to start, as a new customer nothing is explained or instructed well, you pretty much have to ask the web chat how to do everything. Such as, you top up an amount thinking that’ll be the bundle, no you have to the convert to a bundle. You have to order the cash card at the same time as the sim or the free bundle does not work, even if you paid online. Now the cash card is truly awful. Firstly to activate to you have to activate online, makes sense, but mentioned nowhere, you have to go to a cash machine, enter pin and complete a balance request. The card continuously gets declined, really embarrassing when it’s more than once, and for no reason. Topping the card up is very difficult. Me for example trying to request money from my bank, did it in euros which then lead to bank charges. Apparently this was a temp fault but no offer to return the charges. I couldn’t ever get the bank transfer to work so paid on card which incurred a charge each time. I tried doing a cash transfer continually to a friend from my balance, the app crashed every time. The network runs on EE which is the only saving Grace, good 5G and indoor signal. No Wifi calling though. I doubt this company will see 2024.

Change of review all sorted great support thank you