Todd Snyder Tracking Order Status

I have made at least 10 purchases over the last 2 years and while they are a bit pricy I watch for the sale on items I want. I have never had delivery, quality or missing items. I've made returns with no problem. Quality is above Macy's, Dillards, Nordstrom rack and Saks off 5th.

1 star for their horrible order process but another 2 stars for pleasant empathetic customer service. They cannot fulfill their orders. Clothes are nice but one of the most unreliable retail clothiers I have dealt with. I orders on 11/25/23 and as of today all they will tell me is: Thanks for your interest in Todd Snyder. Unfortunately, due to an unusually high order volume yours may be delayed. There's nothing for you to do. We're on the case and will be sending you a shipment confirmation as soon as your order has left the warehouse. Update: Deal with the nicest customer service rep on phone who moved my delivery to 2-day expedited service. We'll see what happens but I appreciate the effort. We apologize for any inconvenience this may cause. All the best, - The Todd Snyder Team

Ordered 2 Todd Snyder Hawaiian summer shirts and received immediate email confirmation. Response to my customer service inquiry re: tracking number was same day. Delivery was sent Fedex on 5th business day then arrived 2 days early. Shirts came in adequate and recyclable packaging and are fantastic fit and quality. I would definitely order again.

Excellent customer service! I've bought a lot of things at TS over the past couple years and have loved the quality. Recently I purchased a blazer and wasn't happy with the cuff of one of the sleeves, which was cut in a weirdly crooked way. I had removed the tags, though, and was outside the normal 30-day return window by the time I wore it and noticed the janky cuff. I called and spoke to a real person who was kind and articulate. I got an immediate credit voucher for the entire amount including tax and was emailed a label for free return shipping. Wonderful customer service experience and they've cemented my loyalty.

Ordered a number of items. If you've ever shopped at Todd Snyder, you know things aren't inexpensive. I wore a specific pair of $150 sweatpants (Utility Cargo Sweatpant) about 10 times before I noticed the seams were coming apart at the crotch. I emailed customer service and they informed me that since it was more than 30 days then I was out of luck. So I spend $150 on sweats and should only expect to wear them for 30 days? I followed up with them twice and have been ghosted. No response. Nada. They've lost me as a customer forever. Ciao.