Tixr Tracking Order Status

Purchased tickets to same show but for the wrong date. They helped me resolve my mistake almost immediately. Tickets were exchanged and refunded in less than 24 Hours. Cant thank them enough. A++ Customer Service.

Tixr has always allowed me to print my tickets for a variety of venues. Last week I purchased tickets for another event and was told I had to get their app and download an e-ticket which I am unable to do. I brought this to their attention and after a little bit of back and forth they were able to provide me with those tickets which is good because it sold out in a couple hours.

I bought a concert ticket for my brother, and I did it using an email alias for them specifically. My email address was sold and I have received spam to that email alias that I never signed up for (or would've opted out of). I would understand getting email from Tixr, but getting crap from third parties I didn't ask for is uncalled for. Update: I've read through the privacy policy and they claim to not sell email information. It was passed through though to the venue vendor, and they clearly have different rules. I had opted out of email correspondence but clearly that was overlooked. I think my frustration is better aimed at the venue's company than at Tixr. Sorry for my misplaced judgment.

I reached out to support for guidance on how to upgrade the tickets I just purchased. They were VERY responsive and I was able to upgrade with a refund, since my ticket type couldn't be upgraded through the dashboard.

Somehow 3 extra tickets were added to my order. No clue how it happened, but I emailed customer support. They emailed me back, and refunded the 3 tickets. They were fast, pleasant, and great to work with. Thank you so much!