Ting Tracking Order Status

This used to be an excellent alternative to real mobile carriers, especially with all my terrible experiences with AT&T. When Ting was a smaller company, they offered fast and excellent customer service, not to mention affordable mobile plans (including data). Sadly, customer service has gone down the toilet, and I was so shocked by my recent experience with them that I started doing research and lo and behold they were bought out in 2020 (unknown to me until now) by a corporation (Dish) and that explains everything. Anyhow, I had an emergency Internet outage this week and needed to use Ting on my Android phone as a mobile hotspot. The data usage Ting was showing for my account was different on different pages of their website. Also, it was NOT updating on a regular basis, making it impossible to monitor my data usage. It literally took hours to get in touch with someone (Gerald), who was pretty decent but he didn't care less about the hassle I had trying to reach customer service that day. My first attempt was Chat and no one was available. I was told, "Someone will get back to you," but that never happened. Second attempt was I called and the computer said "Instead of holding, someone can call you back," so I opted for that. Someone did call me back, a female named Vivesh (or something like that) with an accent so thick that I could not understand her. When I politely told her she had a thick accent and I could not understand her, she purposely hung up on me! I called again and was put on hold (for nearly 40 minutes. In the meanwhile, while still holding on the phone, I got into a chat with Gerald who was able to clear up SOME but not all of my concerns. This customer service experience was so horrific that I am drafting a letter to Ting CEO Elliot Noss. If you never have to deal with customer service, this company is fabulous.

Ting is a great inexpensive mobile service! I have used Ting for 6 years and have had zero issues. The customer service has been the best that I have ever had. I bought iPhones for my daughters and didn't want to spend a fortune on phone plans. Connectivity and service has been spot on with Ting. I just called today and changed my plan and it was so simple.

We've used Ting for several years after ditching Sprint. The only thing Ting seems to do wrong consistently is SIM cards. I've ordered several SIMs for my phones when I've switched from Androids to Apples and back. Without fail, Ting always sends the wrong SIM and I have to contact customer service to send the right one. Other than that they really haven't been a pain to deal with. There are cheaper options out there and I will consider them if Ting's service decreases.

They received a single star, for their inexpensive cell phone plan....but that is all. After filling out the application, I called the customer service line. Since they offer a plan with either T-Mobile or Verizon, I informed the service rep that I wish to have only the Verizon network. He sent out the SIM card. I discovered that the SIM card was with the creepy and call dropping T-Mobile. When I called customer service, I spoke with some foreign gal. She would do nothing to helf me. Her explanation to fix this issue was convoluted. She told me I had to go to a Verizon office to fix this problem ! I suggested she sent out another SIM card [Verizon] and fix this issue on her side. She refused and kept repeating her silly instructions, despite the fact, that Ting created this problem. She must have begun to get frustrated with me and hung up. Not only dat, eh disabled the service, resulting in me not have cell service. I went to a Verizon store to fix this issue, however, they had no clue. The second Verizon store told me I had to go lto a T-Slimball store, which I did, only to witness fourteen in line. I spent 1.5 hours running around, to fix a service issue they created. I plugged in the old Verizon SIM card and had service again. Folks, other than a cheap calling plan, this provider is not worth the price, as their customer service sucks = bigly. You would be well advised to find a finished and professional cell phone firm, because this one is not.

Excellent customer service. I’ve had ting for 5 years and I think I’ve only been down once and then recently we experienced connection problems but it was resolved that same morning I called. Amazing people and so nice to work with