Thousand Fell Tracking Order Status

Bought a pair of shoes over a year ago, wore them maybe only a dozen times and not even all day each time, one shoe already has seams torn open. I reached out to their support about warranty, maybe some repair suggestions or even replacement options. I would have been open to even partial credits, knowing its been over 12 months - but most importantly it showed me these are not high quality. Support so far as only offered me the option of buying a new pair, taking advantage of their recycling program and a current sale thats available to anyone. These shoes cost almost $200 - not worth it at all in my opinion and support is slow to respond and not helpful.

I ordered shoes from this company and received the order ( and a complimentary water bottle). I did not like the shoes and wished to return them per the free exchange policy listed on the website. I was contacted via email by "Dina," who offered to exchange them but she would send a return label regardless. I never received a return label and have emailed several times. I have received no further replies and there is no other contact information listed on the website.