Terra Kaffe (US) Tracking Order Status

I am going to start by explaining the deal breakers for me regarding product, service, customer service, and the only two things it has going for it. The idea or concept for this coffee espresso machine, is a great idea, as I hate the wasteful ideas of Keurig machines and the expense, however, they didn't work the quirks out enough to be charging over 1k-2k. I bought an Extend Plan with mine, but, I didn't buy it to contact customer services regarding constant issues since I bought it 6 months ago. Thats bad. The only person that has been helpful is Cate, however, that doesn't resolve the issues long term. Their AI, Alex, gives inaccurate information but their excuse is, we are still training him. Then get a live person because the service sucks, not to mention, they were not transparent about changing suppliers for their costly water filters, and for long periods of time you couldn't buy a water filter for it, thats terrible planning, and no backup planning. If I were to recommend this machine, I wouldnt. To expensive for all the issues, bad customer service, and joke of a working product. Dont pay 2k for a machine like I did that had issues from day 1. Its a nightmare, I hate contacting customer services to tell them of yet another issue. Not worth the money or hype until they fix all issues and have products for it in stock. Very disappointed!

This thing has been fantastic. Biggest plus is the finite and easy to use settings. If you like your drinks, a little hotter/cooler/more or less milk/espresso you can control all of it. I had a nice machine, but no way to control it so sometimes my espressos were hit or miss. Super friendly staff and a lot of how to videos online to make it simple. They put a lot of thought into the design. It’s like opening a brand new MacBook or iPhone. Definitely brings up the cool factor of my kitchen counter…

Having used the TK-01 for years, I was excited to finally get the TK-02. After trying various superautomatic machines over the years, I'm pleased to report that the TK-02 surpasses them all. While the TK-01 was impressive, the TK-02 takes it to another level. I actually keep the TK1 in my office now for quick recharges lol. I love that I can use the app to schedule my drinks, so my latte is ready when I wake up. In the first week, I had a few questions and reached out to their support team. They were fantastic—quick to respond, friendly, and very knowledgeable about the machines and the company. This experience was a breath of fresh air compared to other espresso machine companies I've dealt with. The positive experience with my minor issue provoked this review. I highly recommend the TK-02 to anyone in the market, and I also have fond memories of my TK-01 but fr the TK-02 is so much better lol

Customer service is hard to get a hold of. Machine is very inconsistent and often has errors. Finally sending it back for repairs, they always sent me videos to help " solve" any issues that came up. Yes, they abide by their statements / coverage but support is hard to access and very inconsistent. Frustrating experience

This machine is not consistent at all in making foam (I have read the manual 3 times over, adjusted the foam dial, etc) which means it has failed to do what I need it to. Make coffee with any milk foam consistently. I get somewhat decent foam every 6-7 tries. Incredibly finicky machine, high maintenance and very low tech. Doesn’t even have a water-level remaining percentage on the LCD. Even the lid to my milk jar has fallen off, the superglue they used didn’t work. Comes off as cheap. Will be returning mine.