Tennis Warehouse Tracking Order Status

I recently called TW, because I had been living out of the country and I was back in the U.S. visiting. I knew I had had a store credit from six years ago, but it had been so long that the customer service agent named Nancy could not find my account at first. She eventually found it and told me that she would have to forward it to another department and get back to me. Normally, in my experience, something like this would just get lost in the busyness and I would not get a response. TW emailed me back the same day to my surprise and the next day they emailed me my store credit. Kudos to TW, very friendly and efficient.

Obviously from the number of complaints here (which I wish I had read before I ordered), this company has issues. I ordered an electronic gift certificate thinking it would arrive in short order. Hah! When I called the company to find out where it was 2 hours later, I was told it could take 24-48 hours because it has to go through 2 DEPARTMENTS! I have ordered dozens of electronic gift cards from other businesses and every single one arrived within an hour. This tells me several things, but primarily that I made a horrible mistake dealing with this company and will never do so again. They only got 2 stars because they actually had someone who answered the phone.

Rapide, qualité de l emballage, prix imbattables, site le moins chère ne cherchez pas ailleurs.C est la 4 fois que je prend des chaussures et on est toujours ravit de découvrir les cadeaux.

At the time I placed the order, the website said delivery would be in 4 days. It did not even ship until 5 days and arrived 7 days after the order. When I called on the fourth day, they said "our website is wrong and we know the delivery date information we give on strung racquets is incorrect". I asked if they know it is wrong, why are they willfully misleading customers vs fixing their site. The only response I kept on getting is their own website is wrong. They did nothing about it. Beware of this.

Achat de chaussures de tennis. Un excellent contact téléphonique avec un interlocuteur très professionnel et avenant qui m'a apporté toutes les réponses aux questions posées (question concernant les pointures pour des pieds larges, quelle marque conseillée....). J'ai passé commande du modèle qui m'a été conseillé. Reçu en 48h ! Essayé et très satisfait ! Je recommande sans hésiter ce fournisseur