Telstra Australia Tracking Order Status

I really want to say for employee name DEBBIE who did great work on phone to get my store phone working. She is amazing worker, once again Debbie Thanks you so much

How to keep customers Customer Service - 'George' ID D971898 Quite a few issues to resolve - George went 'above and beyond' in resolving all issues. Thank you. Past experiences over many year with Telstra have been very poor. I hope this positive experience will be sustained by Telstra's systems, processes and employee engagement.

When I called Telstra I was referred (by the abominable robot) to the My Telstra app. I did this because the call menu for 132200 is convoluted and difficult to navigate with that nosy robot. Turns out there are massive limitations to what the online service people can do. As Telstra is too big, even for their experienced employees, to navigate, one may need 7 different departments to solve what should be a simple problem. So much is out of their access levels. I fear the negative impact Telstra has the power to inflict, not only on my account, but also my credit rating. I have spent a total of 7 hours on line with their employees, to no avail, only to be told I have to call 132200 , "They know exactly what to do." Frustrating? Yes! Helpful? Absolutely not. Convoluted, complex, messy? YES YES YES!!! Do I feel like I have a choice? No! No matter where I go Telstra owns part of the other companies. Angry and frustrated? 100% and vowing to never ask for help from them again. However, I need help with my account so I will have to endure all of this on repeat until I find that one single customer service person who knows what to do and speaks English.

I recently tried to activate a iphone 6 with a new sim and transfer my old number to that. After many hours filling out online process get to the end Telstra advise not possible message us do that get to end of process telstra person states they cant do it phone 1322 or go to shop. Go to shop told to book appointment try that next available in 2 weeks. Phone 1322 wait 1 hr on hold then line cut off. This has laa wasted around 5 hrs of my time to do what Telstar clearly states on their prepaid sim cards they sell. They are not providing the advertised product you are paying for. It is a disgrace and should be penalised by ASIC

Excellent customer service (when you can speak to someone that you can actually understand). One thing that would enhance the customer service experience would be if they adhered to the Australian practice of not calling after 8pm at night (not as happened at 9.06pm) and not calling at all on a Sunday (especially at 7am!)