tea-and-coffee.com Tracking Order Status

Tea is superb ,delivery times can be hit and miss which lets the company down . I enjoy the tea though and can live with the wait .

Amazing company! The tea is delicious, top customer service. Last time the tea was delivered to me the next day after I called asking if it will be with me in 3 working days as I was going away and needed it as a present. I was very impressed !

It took 11 days for them to dispatch my order. There was NO emails like 'sorry, your order's delayed by..." and no reaction to my support ticket. There's only static info on the website saying dispatch times are 3-5 days. Like really, I might accept the fact the would ship the order in 2 weeks and I'd plan accordingly (the tea's good) but outright misinformation and attitude... just no.

Edit 11/03/24 Now fully resolved thanks to the very helpful Rosie. Thank you :) Having been a regular customer for many years, this review is being written with some regret. The sevice has always been unbelievably slow but the teas are normally great. However, my last order was contaminated and the complaint ticket has been closed without informing me. This was discovered by logging in with the intention of sending a reminder. The issue was raised almost a month ago, during which time a staff member sent an email from an address to which replies were returned as undeliverable, resulting in there being multiple tickets for my complaint. A sample of their current stock was sent but my contact form thanking them and requesting a return label for the contaminated tea went unanswered. I am left with a large amount of contaminated, undrinkable Orange Blossom Oolong, which is much missed at breakfast but apparently easily sourced elsewhere.

First time ever I have used their service but unfortunately due to royal mail there were some issues with my order, however Rossie from customer service was absolutely amazing, making sure everything is fine, is working and reassuring that there's no need to be worried. Not sure about quality of products yet, but customer service quality is great, hope it reflects quality of their products.