Swiss Gear Tracking Order Status

Bought a luggage set . Its too big . want to return it. Their online return on the web is down for weeks. In fact they want to charge you extra to return it . Whwen there is no mention of tnhe cost!!!!! They charges $5.00 to ship and now the return is triple. SHAME ON YOU. ATLEAST WHEN I BUY IT AT TJ MAXX I CAN RETURN IT FOR MY MONEY BACK IMMEDIATELY. PS I went to TJMAXX and bought the size i need. hopefully they will return my initial cost.

I bought two pieces, but the description was not accurate, and I returned them. the process of return was difficult, and I am not really satisfied. first, they wanted to charge almost half of price for return , which I called them about, and they fixed that (thanks, but I shouldn't call you for the industry standard service). then they didn't refund, no answer to my emails or calls and took 3months and finally thank to PayPal to listen to my claim (i called Credit card company and was not helpful at all). i dont recommend to buy from this site but if you want make sure use Paypal.

I've contacted the company about the broken wheel. The suitcase itself is in good condition but the wheels are falling apart. I just would like to get the wheel fixed, but the company isn't very responive. It came highly recommended but I wouldn't buy it again, since there's no customer support.

I am recently homeless. And was carrying my belongings in plastic grocery bags until I found one of your suitcases at a local resale shop and I love it. The rolling case made transporting my possessions a breeze, however one of the wheels has stopped working and I cannot find a replacement. When my situation improves I will definitely look for more of your products. Thank you for making what is a horrible situation a little bit better

Lightly used carry on used once and interior seam frayed on outside pocket which was only used for pocketbook. One of the main reasons I purchased SG was warranty claims. FALSE ADVERTISING! Per claim warranty had to deal with Holiday Group as in Canada. Good luck trying to get any satisfaction, let alone anything other than an auto-generated email response advising they are behind with emails...1 1/2 mos since initial email. Wish I would have found this review site before I purchased