Swig Life Tracking Order Status

The 20oz water bottle can't even fit the smallest piece of ice. It might as well be a baby bottle. Also, design choice is slim to none.

I had a great experience with Swig. A few months after I ordered my cup, a chunk of the finish came off. Even though it was outside of the finish warranty (by about a week), they sent me a replacement mug and lid. It was incredibly easy to file a claim, I have an email from customer service within an hour telling me a new one was on the way, and it arrived within a couple of days - faster than my original order. Would 100% buy from them again. I was super impressed!

I wanted to love this company. I got a coffee cupas a gift. I loved the shape, size and the metal handle. Kept coffee really hot. So I went to their website and bought some items on sale. One was the 20oz water bottle. Worked great until the rubber stopper plug came out and was lost. Its small and wasn't noticed until trying to figure out why it wad leaking when turned sideways. I filed a claim online. All I wanted was a replacement stopper. No, they said it was on clearance so they wouldn't replace the water bottle. They don't have a replacement part either. They wanted to give me a coupon for the price of the item. This does me no good. I couldn't find a bottle for the clearance price. Why wouldn't they have a replacement part. Oh, made in China!

I was so excited to try Swig for the first time and although the service was friendly for sure, my first “swig” of my drink was met with disgust. Some kind of unidentified nail polish or paint chip was in my mouth and it gagged me immediately. The drink itself was way too sweet but I probably would have been able to get through some of it had it not been for the foreign object in there as well.

2 stars only because I liked the pattern! BrüMate is way better! Cup came with out a bottom tried to claim a warranty they informed me that they could not give the matching replacement it was black or aqua that there was nothing they can do for the price I paid the least they could do is send me a color matched replacement that came on the cup does okay with keeping temp but there are cheaper better options with better customer service I recommend just buying the brand you want and get a dupe made! I was hoping for a better experience but basically got told screw off will not purchase their products again after this. Should not have to replace the entire cup for the bottom bumper that should had been on it to begin with! This was my first and last experience and product with them.