Sudio SE Tracking Order Status

Excellent customer service! Although the product I brought was faulty, I had no issues receiving a replacement in a timely manner. Quick responses via email and no messing around on their behalf, I’m very impressed with the customer service they provide and would recommend the product!

Bought myself a pair of T2 earbuds but couldn’t get them connected to my iPhone. Watched many T2 reviews on YouTube and finally got in touch with Alex of Sudio. Alex suggested to replace the earbuds for a new pair of E2’s, free of charge, as the T2’s are obsolete. Great service and happy with the way Sudio is communicating and solving the issue. Thank you Sudio and thank you Alex

Firstly Sudio are up there for best in class customer service. I have Apple, Beats, Sennheiser, Bose and RHA headphones and these are genuinely as good as the best of them (and way better than most). For the price this is really impressive. Reading some other reviews it seems there may be some technical issues they need to over come around battery performance, but this is made up for in quality of product. So good, in fact, I bought two pairs (one for me and one for my daughter). I had issues with one pair charging, the customer service team were very quick to respond and help. Ultimately they required replacement. All communication regarding this has been very thorough and clear. I will definitely be recommending Sudio to others based on both the product and the company's support.

Köpte ett par trådlösa lurar förra året som tyvärr tappade ljudet i ena hörluren. Kontakten med supporten gällande garantiärendet kunde inte varit enklare! Så nöjd med både bemötandet och lösningen på problemet. Nya, dyrare lurar är nu på väg till mig. Tack!

My new T2 right side not charging when I start to use it. Alex from customer support helped me troubleshoot and resolve my issue quickly while maintaining professionalism and kindness.Trying all troubleshoot and seems pretty clear the one I bought was a defective pair. Though the model that I have was discontinued and he had offered to send another model as a replacement. Greatly appreciated & Thank You Alex!