Straight My Teeth Tracking Order Status

Straight My Teeth was so simple to use, no issues, no drama, and I honestly could not be happier with the results, highly recommend them.

Communication was very bad during treatment and the email replies were in broken English. Finished treatment now but retainers have cracked. Emails bouncing back, no phone number (I can see the Staines shop looks closed now from Google) and no way to contact them. I have read on Trust Pilot that they have gone bust but can't see anything official. DO NOT PURCHASE ANYTHING FROM THEM

IT all started off very well. Moulding impressions didn't really work for me so they invited me in to their studio for a 3D scan of my teeth, great! Treatment started a couple of weeks later. Reporting in to someone called Sarah who always advised my teeth are moving in the right direction...It came to the end of my treatment, however, my teeth did not end up like my "projected results". I questioned this and I was advised extra treatment will be needed for an additional cost. Oh hell no, I have paid to have my teeth straight. I even studied my last aligner, you can see it is not straight - it's a scam to get you to purchase more aligners. Such a shame. And then the communication breaks down when you fight your corner. Then I heard and saw they were no longer open for business. Their website showed this. Now it's running again? Are you open or closed as I still would like to get my full results which you promised me!

Initially they were very good. I got a decent deal and the retainers were created and sent in good time. The communication was OK, considering they use a fake name to give the impression it's the same person each time. My first concern was when I was 2 set from the end of my treatment when I realised that, although my teeth aesthetically are significantly better, my bite was terrible. Having completed my treatment, this has remained the case. Due to the bad bite, my teeth move toward their original position each day time when I am not wearing retainers, then at night my retainers move them back in to shape. This cannot be good for my teeth and the strength of the roots. Furthermore, my deal included 2 sets of 'final position' retainers. Only one was ever sent. I've have asked at least 5 times for the next retainer be sent. Initially they spun a yarn about their lab being upgraded and there would be an 8 week delay. now, they just completely ignore me. My advice would be to have this treatment via a dentist, ideally invisalign - I wish I had. You are getting what you pay for.

I liked how quick they were to respond to initial interest and get payments and process started. I disliked how once treatment began and you needed guidance they were more tricky to get hold of and less interested and helpful.