Net DNA Tracking Order Status

Canceled CDN services company wide. The end date was the 22nd of the month, they still pre-charged for the entire month of service. Trying to cancel and get a prorated refund has been fruitless. You have to question who is making the decisions at this company. Thankfully they no longer offer CDN services. I would still carefully consider what other services they offer since they don't care about customers too much.

Awful, avoid the company altogether. First, they made a huge price increase, and then they dropped the WAF plan totally with only a few weeks of notice. This is indicative of some very bad decision making in high levels of the company. They cannot be trusted with your company's data.

Price increase, POP's closed then closure. Could have just been upfront to begin with. Also claim to have communicated this prior to when they actually did.

I was fine with the price increase earlier this year - if that's what it takes for them to continue their service, I'll pay it. But now it turns out it isn't enough - with less than 3 months notice, they announce that they're pulling the plug on their CDN offering. For us this means sudden reprioritization to move our white labeled SaaS CDN elsewhere. So yeah - extremely unprofessional and really weird. I wonder what's really going on there - this is such a huge red flag, even if they would extend the deadline I would (and will) move my services away asap.

Added the following new fees: - "energy surcharge" fee - a set fee based on previous usage. We reduced our usage by around 90% but the energy surchage fee remains the same (hundreds per month) - "origin shield" fee - previously no cost for using origin shield, now it costs extra (no other CDN company charges for this) - "support" fee - have an issue? Well now you have to pay to resolve it. Cheapest support is $199 per month and that's just email. Replies come within 3-5 days most of the time We were spending thousands per month with Stackpath. Now just moved to BunnyCDN for half the price and couldn't be happier!