Spier & Mackay Tracking Order Status

Ordered an OTR suit late November, that took more than two weeks to be shipped. Suit was fine quality wise but sizing was not what I was looking for so I decided to return it and I did. It's been almost a month since they received my package but nobody is answering my email and I've yet to receive my refund.

just say no to companies that charge your credit card and take over a week to ship. first I emailed to get an update and was ignored, but the they did cancel after I sent that second email.

J'ai beaucoup de mal à comprendre les quelques avis négatifs, la qualité de Spier & Mackay n'est plus à prouver, et toute la communauté qui s'intéresse aux marques de ce genre (Suitsupply, Walker Slater, Pini Parma, Boggi etc.) est d'accord à ce sujet. J'ai passé quelques commandes (chemises, pantalons, chinos, polos, accessoires) et je trouve la qualité supérieure à Suitsupply, à peu près équivalent à Pini Parma. Le problème en France, c'est les frais de douane, commander chez Spier & Mackay c'est être certain de payer de très gros frais, mais ce n'est pas la faute de l'entreprise bien sûr.

They have one of the best collars. The cool thing is that you get 20% OFF for your first order with coupon codes when registering, for example following code 6DX9UX works.

Initially I set up two restock reminders for two items I wanted. Got the "back in stock" email notifications, headed over to the site, put both items in the cart and proceeded to check out. Problems began when I tried using my Mastercard at checkout. It failed to process with a generic, vague error. Email support team was responsive (next business day) but blamed the billing address's correctness for the failure with no evidence. Using the billing address that works for multiple other retailers with this card did not fix the issue after repeated further attempts. The order did go through with my Visa however. Communication about processing delays was clear and once the order processing was completed shipping was reasonably swift. The quality of both items (Corduroy and chino pants, one of each) is quite good, the fit is fantastic, though theyre both extremely long for my build even when taking into account the regular length at other retailers; Their regular-fit pants length is so far past my ankles that I'll need to pay to both shorten the length and narrow the leg opening. Seems like an overworked, understaffed, undersupported service and fulfillment operation but the clothes are of good quality. I'd be more confident recommending Spier and Mackay if they paid more attention to the usability and functionality of their site as well as staffing appropriately to meet the needs of customers. Overworked staff is a poor excuse for processing delays and reflects badly on management/leadership.