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These comments 😂😂 smok are one of the best vape brands ever. I've had 2 smok branded vapes and there the only ones that can get me off the smoking. Never had a problem

My original vape wouldn't turn off within a month of receiving it. I contacted customer services who required video proof of the fault plus the code on the box and receipt. Fair enough. After reading these reviews, I feel extremely lucky that I received a replacement! However, this one is doing the same thing! The instructions state that pressing 5 times in quick succession will turn vape on. Long hold to vape and then 5 presses to turn off. Its not turning off and I seem to have to do numerous times of 5 presses to get it on. I've also had to charge it for half hour to get it to work despite 3 lights flashing which mean charge is full. A very frustrating process and a waste of charging battery just coz it won't turn off. Although I am grateful for the replacement, I was hoping it would work properly. I would not recommend this product. I have given 2 * because customer service sent me a replacement.

I have the Smok Novo 4. I’ve had it for several months and it’s been great. Recently dropped it in the bathtub and it messed up for a few hours. Battery light was flashing like it was charging when it wasn’t. I thought it was going to stop working, then it started working again like normal and has been fine ever since. My other vape that was a different brand, quit working after a little rain hit it. My Smok vape has been great!!! Durable, battery lasts a while, hits great and affordable.

Great customer service. Had a faulty item that was purchased on Amazon.co.uk - They quickly sent a replacement, very impressed.

I had an issue with one of my smok mods contacted smok via email - spoke to a nice lady called Claire - she sorted out a replacement mod for me promptly and it arrived in UK after around 20 days - no issue with smok customer services - all good.