Smokstore Tracking Order Status

The items I required were for an old product, and very difficult to source. Was delighted when Smokstore said they had them in stock, the order did take a while to be delivered, but it was worth the wait. Very happy with this company, any correspondence we had was always answered promptly, and staff were friendly and helpful.

Was notified by customer service item was no longer in stock and invited to choose another similar item. CS responded to all my quires until an alternate item was selected then followed through on delivery. Very pleased with my experience with Smokestore.

I've been a loyal Joyetech customer for years & was used to buying direct. SMOKSTORE took over sales recently & I was skeptical, I've had plenty of bad experiences with other mfg & stores. Anyway, I needed a new device & took a chance! The order process was simple & I received my order rather quickly. I was excited! However, one of the devices (joyetech) was defective right out of the box & I dreaded having to try to get a replacement. As it happened it was the Chinese New Year but SMOKSTORE worked with me thru their holiday & got me a replacement shipped out asap! Their customer service is excellant & couldn't be happier! I'll definitely continue preferring from them & you should too!

I have given up vaping, but as I am listening to the news regarding limitations on liquids and devices, I decided I would re-equip. Just in case I am ever tempted to start again. I have a particular device I liked, and Smokstore.com was the only place that had one in stock... at least at a reasonable price. I placed my order, then read some of the reviews and I must admit I panicked a little. However, my order arrived in a couple of weeks. I did get responses to my emails, and other than the shipping was a little slower than I would have liked, I am very happy with my order. The only reason I did not give 5 stars is the shipping time. Order Placed : 14/02/2024 Item Received : 06/03/2024 Just to clarify, my device arrived sealed in original packaging. The brand security label was intact and checked out on the manufacturer website No unauthorised activity on my card since placing my order. (I do use virtual cards anyway when ordering online, but thought I better include this)

Took about 5 weeks to receive! Quickly received email confirming purchase! With no follow up for 35 days… package did arrive! Is real legit product!! Customer service is lacking at best… but product was what I paid for! I would not use this store if I needed something quickly! But I will happily purchase from them again… expect 6-8 weeks for arrival