Smith+Noble Tracking Order Status

Candice Malone was such a wonderful person to deal with. She remembered I wanted to do another room after I got blinds in May. She called me and let me know they weren’t going to make them anymore and she cont. to stay in touch and I even measured for the blinds while she was on the phone . What a delight and yes I love my blinds!!!

I am having a terrible experience with this company which seems to operate with corporate bloat: I was verbally promised a full refund for incorrectly manufactured and incorrectly installed window treatments. This has cost me over $5300. I want that money refunded to my credit card, and I want communication re the date for removal of faulty installation. It is July 17, and these issues were raised June 24. Help! (Update: Smith and Noble confirmed a full refund, so now I await that to credit my account. The faulty window treatments are also scheduled for removal.)

Edit Aug 11 After posting this review, Smith+Noble contacted us. Denise Ramos offered a couple solutions, and after we selected the option best for us, they repaired the defective blind! Handled all shipping, installation, and maintained constant communication throughout the entire process. Blind has been fully operational since July 20th. Kudos to Denise and the larger team behind her, thank you so much! Can’t express how much we appreciated the opportunity to see Customer Service at its’ best. First off, we have many window blinds that are great. Steer clear of their skylight blinds. Last March, 4 new skylight blinds arrived - waited a month for install, which was then done incorrectly. Problems all summer, second installer diagnosed and fixed first installers mistakes last October. Seven months later one blind broke due to inferior metal eyelet… and of course now beyond 1-year warranty. Can’t even replace, they don’t offer the product any more. Customer Service supposedly had an open ticket to seek a solution, was ghosted. Avoid at all cost - poor product design, quality, and Customer Service.

This is my two week review and I am still 100% happy. The cellular shades are truly stunning. I chose the cellular shades in Soft White Shimmer Weave. This style goes well against toasted marshmallow matte walls and it will prevent the windows from being the focal point in the room. Also, the cellular shades I chose are top down bottom up. It's really cool! Light Filtering for the living room and Black Out for the bedroom. Why Light Filtering for the living room? My windows are west facing and it can get hot during the day, I now get enough light I don't have to turn the lights on during the daytime and there isn't a glare.Why b/o for one of the shades? So that I wouldn't have the light hit my eyes as soon as I woke up in the morning. Did you get Motorization? No I like manually adjusting the shades without a remote. Ask for Team Kelly and Installer Robert!

I know Smith+Noble is pivoting to an in-home assisted model, but for those of us who have ordered in the past and generally know the drill, it is wonderful that agents like Audrey Savage are still available to assist with easy online ordering. Please don't give this experience up. And shout out to Audrey - she's the best! Thank you!