Simon Says Stamp Tracking Order Status

I love their products and am a member of their card making kit of the month club. However, they are so slow to ship everything. They announced their January card kit around the second week in December, it took over a month for them to ship it to me when other card makers were receiving theirs weeks before. Currently, I placed an order over a week ago that is still not processed. They released their February card kit last week, they state they start invoicing and shipping on the 16th of each month for the following month. I have not received an invoice and do not expect the kit until after Valentine's day even though it has a Valentine's day theme. It is very frustrating, to the point I am considering another card kit on the month club.

I got my foil heat plates from Simon says website and did a very nice xmas card. Im so happy with the product but the embossing pads cannot be used with my Sizzix plus

They have good products and a good selection, but there customer service is pathetic. My most recent order was deemed ‘undeliverable’ by the USPS. I called on Monday to request a replacement and was told they had to look into it first, and to call back on Friday if I hadn’t heard from them. They have my correct address on file, so any error comes from their side. No message from them so have now called again for a refund. Who knows how long that will take.

Absolutely brilliant!! Extremely fast turnaround, my orders are usually filled and mailed the same day, get them 2 days after that. No more waiting 10 days or more. The products are the same great quality of other stores I highly recommend this company.

I have placed several orders from Simon Says Stamp, and have had a great experience every time. Items are well priced, packaged carefully, and shipped quickly. Highly recommend!