Silvert's Specialty Clothing Tracking Order Status

Poor customer service and not to be trusted:(

Poor quality. Stitching on hems and seems comes out despite careful laundering and gentle wear

I have successfully ordered from Silverts several times in the past. Recently though they have moved operations to the US and purchases are now charged in $US, even though the site shows $CDN. I had a return and was refunded about $20 less than what I paid. A shipping charge of $9.95 plus about $10 less not specified. Customer service was particularly unhelpful as the girl could not correctly read the return invoice. I don’t know if it was an exchange rate difference, or an exchange fee from the credit card company or what. Well, in the meantime I have found other Canadian companies that sell adaptive clothing at better prices and won’t order from them again. Silly, really, as it would have been easy to rectify the problem.

In a word: mediocre!

With all my orders, the staff was very helpful. Will continue to order through them. Ordering on-line was made very easy to do.