ShootProof Tracking Order Status

First time using an online photo gallery & store and it makes life so much easier than trying to manually process orders. But, the real deal, we got in a mess with how the account was set up and the customer relationship team went above and beyond to sort us out. Just blown away by the proactive and personalised support - all fixed and growing our nascent business. Special thanks to Andrew in customer service :)

I enjoy the product and I have tried a few different programs. However, be advised that if a buyer makes an error in their order and files a dispute, YOU, their paying customer, are charged a fee for the investigation of the dispute. I received a notification that somebody had flagged the charge from Shootproof as fraudulent, upon investigation it was clearly an error on the part of the person purchasing pictures. I offered to resolve it directly with the customer, which I was happy to do, but Shootproof refused to remove the $15 charge for the "investigation."

Love this platform! ShootProof is such a great platform and their team is super responsive and customer-sensitive. SO easy for my clients to use to download images and purchase products!

I gave them 2 stars for a clean appearance and ease of sharing. Otherwise, GOOD LUCK with all the upset & exasperated clients you will have to deal with over the years. I shoot actors & work closely with talent agents in Los Angeles. Shootproof's glitchy software has LOST ME ENTIRE AGENCIES because they simply hate dealing with these galleries! There is a huge GLITCH in the "favorites" system which causes a client's favorites to simply disappear. There is another glitch that causes one client to be able to over-write another user's favorites even when logged in using a different email. There is another glitch that shows favorites being narrowed down, but later you realize they didn't narrow because you were un-starring from the thumbnail view. But there is a star there! And sometimes that method works! Sometimes it doesn't! WTAF???!! I hate these galleries and cannot wait to find a new company. This is the last straw.

I've had shootproof for a while and when I did my first photoshoot I was quite simply out of my depth with how to provide my customer with what she wanted to order. I upgraded to a paid account and found there is loads of information in the help sections but I had no time to take learning it all. I contacted Shootproof and Rayne has been amazing over the last few days, guiding me through everything and answering questions so promptly that I wasn't worried. Thank you Rayne and Shootproof. I'm on holiday next week and promise to read all of the help sections :-)