SHEEX Tracking Order Status

I love their Arctic Aire sheet sets. They are super soft and so cooling! The customer service is also out of this world, they are so quick to respond!

I like the sheets, especially the Arctic Aire•MAX. I like to sleep cool as I generate a lot of heat, especially in the winter. I will even have my window cracked open during the winters in New England. Original Performance sheets are ok. I prefer how the Arctic Aire has a cool and silky feel.

Company has a great sounding promo on going to include extra pillowcases. I ordered once received sheets no extra pillow cases. Waited a month then reached out to customer service pillow cases get sent. I order again, now of course do not expect the same outcome, same issue. I am still waiting for extra pillow cases. These sheets are expensive and the company should standby their own promo. Too bad the company chooses to short customers.

I have had my SHEEX for over 3 years and they are still as perfect as the day we opened them. They are breathable and I don't wake up with night sweats anymore. I love that they stay on our adjustable mattress too. Buying for family members for the holidays! AWESOME PRODUCT!

My problem with Sheex is not the product but they way things were handled. I ordered sheets and a mattress pad. I really wanted them to work but I realized once I had them on my bed they were not for me. Per the company's website, it said free 30 day returns. I immediately boxed up the items and shipped it back according to the website directions. Over a month later, I contacted the company and they asked for my tracking number and other information. Well when I tracked it, it had been delivered several weeks before - just a few days after I had shipped it. I explained that to them and that I had followed the exact directions listed on their website. A week later, I saw that my credit card had been refunded only for the sheet and not the mattress pad, even though they were in the same box on the same order. The mattress pad was considerable more money as well. I had to contact them again, and they said oops - they would refund that too. I felt as though if I didn't follow up all those different times, I never would have been refunded my money. It seemed like a scam or at the very least, really bad customer service.