Shapeways Tracking Order Status

For those leaving negative reviews about non-delivery and lack of communication from SHAPEWAYS, that is because the company filed for bankruptcy and ceased trading on 2 July 2024. A real shame, as I have always found them to be great, both with the quality of their products and the price charged. Hopefully there will be a way back in to business for them in the future.

cant buy the items i need, they dont reply to request. website very slow, cant checkout and pay. getting a bit fed up now.. did they close?

I've obtained some otherwise unobtainable 1:400 scale model aircraft from Shapeways. As an expert modeller, I was very pleased with the quality and the price. The only difficulty was communication – as their website is very slow – that said, they're a specialist company that helps designers with hi-tech 3D printing.

Update: Increased from 1 star to 3 stars. I'm very grateful for the excellent customer service from the Shapeways team in recognising the error, refunding part of the payment where there has been miscalculations, and for their commitment to review how any further tax payments are highlighted at the checkout. Can't really give higher as some of those changes haven't yet been implemented and this was a very stressful experience for myself and a disabled family member. Nonetheless my faith in the company has been restored and I look forward to shopping with them again. I have been left with a completely avoidable £59 charge having spent over £150 already with them. They don't calculate the tax if you spend over £135 which there was no reference to whatsoever on the checkout. Had I known I simply wouldn't have spent above this amount (perfectly possible with my order) and now I risk losing it entirely. All I needed was a sentence referencing the policy and this could have been avoided, rather than diving into their FAQ's after the exorbitant charge from UPS!

I have been using Shapeways' service for quite some time. I am always happy and very satisfied with my orders. They are always perfect. The service is always fast and good when I have questions. This is important to me as a customer and that is why I keep coming back. I would definitely recommend them! Great job and keep it up!