Serif Europe UK Tracking Order Status

STEVEN RESPONDED QUICKLY TO MY CONCERN AND HIS ADVICE WORKED! I WAS WORRIED THAT I WOULD MISS MY DEADLINE BUT STEVEN'S ADVICE GOT ME MOVING AGAIN, PHEW!! THANKS STEVEN AND THANKS TO SERIF AFFINITY FOR HAVING A SYSTEM IN PLACE THAT RESOLVES PROBLEMS.

Quick response providing me with a registering code number so I could continue using my old DrawPlus program. Will consider using new Affinity products in the future.

Needed to get the access code for my package as old laptop had terminally failed. Got a reply very quickly so I could re-open the software. Very happy with service!

I've been happily using Affinity Designer 2 for some time so I had to take advantage of the Black Friday Offer and go for the Universal Licence. The trouble was, my payment wouldn't go through. I kept getting an error message so after a few attempts I contacted Serif's Customer Support. Steven S. - yes, I will name him because I believe in giving credit where credit is due - was so incredibly patient and persistent that after a few messages back and forth I was confident that a solution would be found and that Steven would not give up on me. And sure enough, he resolved the issue for me and I'm downloading the full product range for Mac and iPad, as I type. There are always going to be technical issues, I understand that. Any company can look great when everything goes right, but the true test comes when things go wrong. If all of Serif's team are as proactive and keen to help as Steven S. is, then they have nothing but more success and more happy customers to look forward to. And one more thing, now that I'm here... I see comments and reviews from people complaining that Affinity's products aren't just cheaper carbon copies of the Adobe classics. Well, come on people, what do you seriously expect? I've been using Adobe products for many years and feel that for me, the cost is now too high, especially when there are great alternatives on the market. But what some people forget is that no-one is born with the native knowledge of how to use PS and Illustrator, so yes, you have to take the time and effort to learn new products - just like you had to learn how to use Adobe’s products. But it's never been easier to do, with so many online resources and tutorials. The Affinity products are awesome value and will surely only get better with time and development. So quit complaining and get some skills!

I wish Affinity Designer and Affinity Photo worked without bugs. But that is not the case. I went for Gimp for now. It has always been rock solid. I'll try the Affinity apps again maybe after few months if they work then.