Seed Heritage Australia Tracking Order Status

I have brought a lot of items from seed and always liked what they had to offer. However, I ordered items recently from them and they didn’t send one of the items and claimed they did send it. They didn’t send a packing slip with it and I find this to be dishonest and unaccepting of their error. I won’t be shopping there anymore and will not recommend to family or friends

My first order went without a hitch. Received email communication of dispatch, and packing slip. Friendly support. Second order is oppposite experience. Terrible customer service. The "victoria" who works there showed no basic customer service skills, very robotic. Seed Heritage failed to deliver reasonable timeframe, failed to email dispatch notifications or that the delivery will be split. Too slow and I was no longer there, to receive item. I will not purchase from a company that does not own its mistake.