scoutalarm Tracking Order Status

I was an early supporter of Scout’s crowdfunding campaign and helped the small startup get off the ground. Free self-monitoring for life was a huge selling point. The system delivered was plagued with battery life issues and a promise to fix this through a firmware update which after years of waiting never happened. Free battery replacements were offered, but only to customers located in the US which I am not. Scout’s proposed resolution was to sell me a new system at a discount which would result in me losing my free monitoring, the reason I supported the company in the beginning. Scout burned its international customers by taking their money, delivering a system that did not perform as advertised, and offering no resolution other than to purchase brand new hardware and pay a monthly fee.