Scentsational Tracking Order Status

Very happy with the service, there was an issue with the delivery address but that was my fault. Contacted customer service email/phone and the issue was rectified promptly. Delivery was redirected and arrived the following day. Products look fabulous as ordered for Mother’s Day. Richard was extremely helpful and prompt in his response. Definitely will buy again. Kay

Evri as usual lost my order, scentiational need to think about the delivery companies they use for their company. Richard made good and the perfume got to it’s destination.

Luxury product, competitive prices, speedy delivery. One odd thing is that the shipping confirmation email stated "Hermes" but the tracking number didn't work, so I reached out and was told it was actually an error in the email as it was a actually a DHL shipment (I much prefer DHL anyways). Otherwise highly recommended.

Scentsational gave FedEx the wrong address. I checked my order confirmation email, and I did enter the correct address when I placed my order. But when I checked FedEx tracking, it said my package's destination was in the USA. I live in Europe! I wasn't expecting this to happen, so I only noticed the error the day before it was due delivery. I got onto FedEx to explain the problem. Thank goodness FedEx was able to redirect my package to the correct address. My order finally arrived and I was satisfied with the perfume, it wasn't damaged and it smelled great. Scentsational obviously started typing my address, and clicked on the first one that came up (the wrong one). I am very disappointed with their carelessness.

Firstly the price of the perfume was brilliant, great value for money. Only hick up was the first courier (Hermes) failed to deliver but no surprise there!!! However I emailed Scentsational and a fantastic guy call Richard emailed me straight back and could not have been more helpful!!! Arranged for DHL to do a next day delivery which they did and hey presto crisis averted (it was a Xmas present)!!! Will definitely use them again and would 100% recommend 👍