SAME LOS ANGELES Tracking Order Status

Bought a grace swimsuit.. as soon as i took it out of the bag one of the buttons fell off! And another one was hanging by a literal thread..so i paid for a $400 swimsuit and immediately had to sew two buttons back on. My husband asked me if it was a cheap knock off from china. Zero quality control

The size chart on their website is inaccurate. The bathing suit top was way too small and does not fit at all. I am usually a size small and this top appears to be a child’s size. They will not allow a return or exchange, despite my request.

I exchanged the mini ruffle dress for a smaller size and still didn't like the fit, so I returned the item with the expectation that I'd get a refund (as per their return policy). After two weeks of waiting for the refund the company sent me a boiler plate email saying "It's been a while since this return was started, so we canceled it for you." The item was sent into the mailing stream 2 weeks ago, so I don't have the ability to "start a new return" as the email suggests. I purchased the dress at full price, and was prepared to eat a 25$ restocking fee, not lose out on 395$!

AWFUL. Do not buy from this company the customer service is terrible. They changed their return policy after I bought from them, meaning they no longer offered any return options. I managed to get them to agree to provide a gift card if I returned the item at my own cost. I return this tracked and now they are denying receiving it. I’m £300 down and with no product, I’m so upset. No support from their customer service team at all. Be wary of this!

I have bought 2 suits from this brand and both were terrible. The tops are wayyyy too small for anyone with more than a b cup. Was in the open ocean and as soon as the suits get wet, they no longer stay on your boob's. Flashed everyone on the boat and was so embarrassed.