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I love my 48 oz SAKI pink ceramic teapot. I still enjoy it daily, 4 years after having purchased it. The product is wonderful, the pouring spout is perfect, no dripping, the holding handle is very comfortable, and the steaming basket sits nicely in the side notch - an original and very efficient design. But the reason I wanted to write this review today is the amazing customer service. I recently broke the lid, and reached out to the company to ask to purchase a replacement lid. Despite this being not what they normally do, and despite the tedious process involved in find the fitting piece - the staff bent over backwards and did not give up until they were able to complete my request. They reached out themselves to higher management to have this resolved, and Almina - marketing manager - contacted me personally and kept me in the loop while she was working to resolve this. About this amazing team I can only say that they went out of their way to help, did not give up until they succeeded, and that I wish more companies give this kind of service to their customers. Thank you very much!!

Great product, Easy to use and easy to clean. Perfect for group gatherings. Best online purchase I have made. Everything is as promised. Really exceeded expectations. Great communication from the seller. Will definitely purchase again.

I purchased a Turkish coffee maker from SAKI. I was not expecting much from this item as I did not have good experience with other brands while I was living in Turkey. This item worked really well and found the great authentic taste of Turkish coffee. Very good performance for a reasonable price.

If you are making for 1-2 person it’s ok but for 3- 4 doesn’t work ok! I did 3 of us and it overflowed, I tried 2 times and overflowed in both

Actually the system and samover is really good but one thing is problem for me. The boiling part is really untouchable while the water was hot. It is burning! Maybe you can use different material to keep warm or cold outside of boiling part.