Roxanne First Tracking Order Status

Loved the company but an earring broke after 6 months and their only reply was stating I shouldn’t have taken them in and out everyday. Shameful way to respond to a customer over a design flaw from their side. All I can say is that I’m glad I hadn’t bought a tennis bracelet from them knowing their customer service quality now.

I have purchased from Roxanne First since the brand began, I found it when they launched in Selfridges. It is all totally gorgeous. Like sweets. I can't get enough! The team is wonderful - Ruby is so helpful, and kind. I've honestly purchased countless times from the brand and will tell anyone who will listen about it! Rocky is also totally divine, and so on point with her suggestions. Couldn't recommend the business more highly!

I adore Roxanne First!! Their jewellery is amazing and I am obsessed with all of their pieces. Fantastic attention to details with incredible customer service. I have ordered multiple times over the years and they always go above and beyond. Recommended them to everyone I know and I will continue to do so. Can't wait to grow my fabulous collection!!! Thanks RF team x

from the first contact I made with Roxanne First I was told that the deadline for international deliveries had passed I was disappointed that I had missed the deadline I then got an email from Ruby to say if I had the order in by 5pm she would see what could be done to meet my deadline she told me that I would get a call the next day to confirm this and true to her word I got the call to say that she would guarantee delivery in time for christmas right through delivery Ruby was either on the phone or sending me an email to keep me updated as the time went on I was worried that it wouldn't be here on time for Christmas, christmas eve arrived and so did the most beautiful necklace this is customer service as it should thank you Ruby and the RF Team

Obsessed with all my Roxanne First pieces, I never take them off and get so many compliments. I needed something delivering really quickly for a friends birthday and the team wen above and beyond to make sure that happened. Highly recommend!