Rowing Blazers Tracking Order Status

Quality has gone way down. When I first ordered from RB 4 years ago, I got a heavy weight rugby shirt, made in Portugal, cam with a few sticker and a handwritten not in RB branded packaging. A great product and great experience ordering online. Since then the founder has sold out to venture capital company. The sweatshirts I bought recently was made in china, no sticker, no hand written note, plain white packaging. The variety of products offered has gone way down too. Special drops used to be once once a quater, now not even once a year

I have always received quality merchandise when ordering from rowing blazers-they truly use the best fabrics! However, I recently received a pair of trousers that had been incorrectly stitched at the waist. When I contacted the company they were immediately apologetic and tried to find a replacement immediately. Unfortunately, they didn’t find a replacement and rather than say oh well it was a sale item and can’t be returned… they offered me a refund. This is the type of customer service that makes for a long term relationship with a customer and I find lacking in big companies. I will continue to be a fan of theirs and look forward to new seasons ahead.

Placed an order in August 2024, the item never shipped and they ignore customer service emails. I tried emailing them at the beginning of September and in mid-September, but no one responds. They did charge me. I feel like a sucker because I still want the item, they make cool stuff.

What an incredible customer experience with RB. My item was delayed, which happens, but the team reached out notified me and even credited my account to thank me for my patience. Great product and team, I highly recommend!

My five stars is based on the help of Brooke after a small hiccup in an order I placed. Not only did Brooke go above and beyond my expectations with a solution, but she was appreciative and gracious and real. So often customer service falls flat and seems scripted and not very personable. Brooke was amazing and not only solved the issue but was a pleasure. Everyone who works in customer service should be trained by Brooke!!